search query: @author Mentzer, J. / total: 2
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1.
Measuring physical distribution service quality
Journal of the Academy of Marketing Science
1997 : WINTER, VOL. 25:1, p. 31-44
 1997 Bienstock, C.
Mentzer, J.
Bird, M.
2.
The structure of commitment in exchange
Journal of Marketing
1995 : JAN, VOL. 59:1, p. 78-92
 1995 Gundlach, G.
Achrol, R.
Mentzer, J.
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