search query: @author Oliver, R. / total: 6
references: 1-6 / 6
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1.
Customer delight: foundations, findings, and managerial insight
Journal of Retailing
1997 : FALL, VOL. 73:3, p. 311-336
 1997 Oliver, R.
Rust, R.
Varki, S.
2.
Representation and solution of decision problems using sequential decision diagrams
Management Science
1995 : DEC, VOL. 41:12, p. 1860-1881
 1995 Covaliu, Z.
Oliver, R.
3.
Attribute need fulfillment in product usage satisfaction
Psychology & Marketing
1995 : JAN, VOL. 12:1, p. 1-17
 1995 Oliver, R.
4.
An empirical test of the consequences of behavior- and outcome-based sales control systems
Journal of Marketing
1994 : OCT, VOL. 58:4, p. 53-67
 1994 Oliver, R.
Anderson, E.
5.
Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction
Journal of Consumer Research
1993 : DEC, VOL. 20:3, p. 451-466
 1993 Mano, H.
Oliver, R.
6.
Cognitive, affective, and attribute bases of the satisfaction response
Journal of Consumer Research
1993 : DEC, VOL. 20:3, p. 418-430
 1993 Oliver, R.
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