search query: @author Oliver, R.L. / total: 2
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1.
A catastrophe model for developing service satisfaction strat`gies.
Journal of Marketing
1992 : VOL.56:3, p.83-95
 1992 Oliva, T.A.
Oliver, R.L.
MacMillan, I.C.
2.
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
Journal of Consumer Research
1991 : JUN, VOL. 18:1, p. 84-91
 1991 Westbrook, R.A.
Oliver, R.L.
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