search query: @author Tang, S. / total: 2
references: 1-2 / 2
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1.
Achieving a total customer service culture: the Mass Transit Railway Corporation experience
Asia Pacific Journal of Quality Management
1995 : VOL. 4:4, p. 46-50
 1995 Tang, S.
Maule, P.
2.
Building community organizations: credible commitment and the new institutional economics
Human Systems Management
1994 : VOL. 13:3, p. 221-232
 1994 Tang, S.
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