search query: @freeterm authority / total: 2
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1.
The desired qualities of customer contact employees in complaint handling encounters
Journal of Marketing Management
2006 : JUL, VOL. 22:5-6, p. 619 – 642
 2006 Gruber, T.
Szmigin, I.
Voss, R.
2.
Tight timetable for radio
Broadcast
1988 : MARCH 4, p.3
 1988 Higham, V.
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