search query: @freeterm value / total: 11
references: 10-11 / 11
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10.
The initiators of changes in customers' desired value: results from a theory building study
Industrial Marketing Management
2001 : MAY, VOL. 30:4, p. 321-337
 2001 Flint, D.J.
Woodruff, R.B.
11.
Service quality and satisfaction - the moderating role of value
European Journal of Marketing
2000 : VOL. 34:11-12, p. 1338-1352
 2000 Caruana, A.
Money, A.H.
Berthon, P.R.
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