search query: @indexterm Service quality / total: 221
references: 10-19 / 221
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10.
Measuring e-service quality for online travel agencies
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 306-323
 2010 Tsang, N. K. F.
Lai, M. T. H.
Law, R.
11.
Internal-market orientation: a misconceived aspect of marketing theory
European Journal of Marketing
2010 : VOL 44:11/12, p. 1667-1699
 2010 Gounaris, S.
Vassilikopoulou, A.
Chatzipanagiotou, K.
12.
How professional service firms compete in the market: an exploratory study
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 28-55
 2010 Amonini, C. (et al.)
13.
Configurations of service quality perceptions: an inter-segment analysis
Journal of international marketing and marketing research
2010 : JUN, VOL. 35:2, p. 67-75
 2010 Yavas, U.
14.
Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
Journal of Travel & Tourism Marketing
2010 : VOL. 27:2, p. 132-145
 2010 Lee, J.-S.
Back, K.-J.
15.
Understanding the relationships of quality, value, equity, satisfaction and behavioral intentions among golf travelers
Tourism Management
2009 : APR, VOL. 30:2, p. 298-308
 2009 Hutchinson, J.
Lai, F.
Wang, Y.
16.
The regulatory fit effect of persuasive message on service recovery satisfaction
Journal of international marketing and marketing research
2009 : OCT, VOL. 34:3, p. 141-150
 2009 Wu, C.
Weng, Y-C.
17.
A comparison of customer satisfaction construct with perceived overall service quality
Journal of international marketing and marketing research
2009 : JUN, VOL. 34:2, p. 97-111
 2009 Ranjbarian, B.
Abad, R.G.S.
18.
Financial advice giving and taking-where are the market's self-healing powers and a functioning legal framework when we need them?
Journal of Consumer Policy
2009 : JUN, VOL 32:2 p. 91-116
 2009 Oehler, A.
Kohlert, D.
19.
The effects of leadership style on hotel employees' commitment to service quality
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 209-231
 2009 Clark, R. A.
Hartline, M. D.
Jones, K. C.
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