search query: @indexterm SERVICE QUALITY / total: 221
references: 100-109 / 221
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title | year | author | ||
100. |
Psychology & Marketing
2001 : JUL, VOL. 18:7, p. 721-734 |
2001 | Wilson, A. M. |
|
101. |
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46 |
2001 | Naumann, E. Jackson, D. W. Jr. Rosenbaum, M. S. |
|
102. |
Journal of Applied Psychology
2001 : FEB, VOL 86:1, p. 29-41 |
2001 | Bettencourt, L.A. Gwinner, K.P. Meuter, M.L. |
|
103. |
International Journal of Tourism Research
2001 : MAY-JUN, VOL. 3:3, p. 229-240 |
2001 | Thomas, R. Long, J. |
|
104. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 26-37 |
2001 | Naipaul, S. Parsa, H. G. |
|
105. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 21-25 |
2001 | Casey, B. |
|
106. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : FEB, VOL. 42:1, p. 14-20 |
2001 | Lynn, M. |
|
107. |
European Journal of Marketing
2001 : VOL. 35:1-2, p. 194-211 |
2001 | Swanson, S.R. Kelley, S.W. |
|
108. |
European Journal of Marketing
2001 : VOL. 35:1-2, p. 70-91 |
2001 | Klemz, B.R. Bosoff, C. |
|
109. |
Airline Business
2001 : MAR, VOL. 17:3, p. 46-48 |
2001 | Gill, T. |
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