search query: @indexterm SERVICE QUALITY / total: 221
references: 104-113 / 221
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title | year | author | ||
104. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 26-37 |
2001 | Naipaul, S. Parsa, H. G. |
|
105. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 21-25 |
2001 | Casey, B. |
|
106. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : FEB, VOL. 42:1, p. 14-20 |
2001 | Lynn, M. |
|
107. |
European Journal of Marketing
2001 : VOL. 35:1-2, p. 194-211 |
2001 | Swanson, S.R. Kelley, S.W. |
|
108. |
European Journal of Marketing
2001 : VOL. 35:1-2, p. 70-91 |
2001 | Klemz, B.R. Bosoff, C. |
|
109. |
Airline Business
2001 : MAR, VOL. 17:3, p. 46-48 |
2001 | Gill, T. |
|
110. |
Annals of Tourism Research
2001 : VOL. 28:1, p. 202-223 |
2001 | Ekinci, Y. Riley, M. |
|
111. |
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 67-85 |
2000 | Zeithaml, V. A. |
|
112. |
Journal of Business Research
2000 : JUN, VOL. 48:3, p. 233-246 |
2000 | Lee, H. (et al.) |
|
113. |
Asia Pacific Journal of Management
2000 : DEC, VOL. 17:3, p. 399-422 |
2000 | Shamdasani, P.N. Balakrishnan, A.A. |
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