search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 107-116 / 228
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107.
Automatisering voor betere besturing en dienstverlening.
Bedrijfskunde, Tijdschrift voor Modern Management
1997 : VOL. 69:2, p. 39-44
 1997 Valstar, A.
108.
Competitive advantage in international services: A resource-based view
International Studies of Management and Organization
1996 : SUMMER, VOL. 26:2, p. 24-37
 1996 Fahy, J.
109.
Analysis of insufficiency of service (original in Chinese)
Finance and Trade Economics (c)
1996 : 3, p.36-39
 1996 Zheng, Bingzhi
110.
Typologisierung von Dienstleistungen
Zeitschrift für Betriebswirtschaft
1996 : VOL. 66:12, p. 1493-1510
 1996 Benkenstein, M.
Güthoff, J.
111.
El transporte urgente: un servicio estrategico para la empresa.
Alta Direccion
1996 : SEP-OCT, 189,p.385-390
 1996 Gil Corral, A. M.
112.
The glory of stories: using critical incidents to understand service evaluation in the primary healthcare context
Journal of Marketing Management
1996 : AUG, VOL. 12:6, p. 493-503
 1996 Gabbott, M.
Hogg, G.
113.
Optimal shift scheduling with multiple break windows
Management Science
1996 : APR, VOL. 42:4, p. 591-602
 1996 Aykin, T.
114.
La comunicacion de los servicios hoy.
Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.46-49
 1996 Chias, J.
Buhigas, T.
115.
Management control van ondersteunende diensten.
Bedrijfskunde, Tijdschrift voor Modern Management
1996 : VOL. 68:4, p. 70-76
 1996 Vosselman, E.G.J.
116.
El desarrollo de estrategias mundiales para las empresas de servicios.
Harvard-Deusto Business Review
1996 : JUL-AUG, 73,p.52-67
 1996 Lovelock, C. H.
Yip, G. S.
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