search query: @indexterm SERVICE QUALITY / total: 221
references: 108-117 / 221
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108.
Environmental and emotional influences on willingness-to-buy in small and large retailers
European Journal of Marketing
2001 : VOL. 35:1-2, p. 70-91
 2001 Klemz, B.R.
Bosoff, C.
109.
Cabin health. Invisible danger
Airline Business
2001 : MAR, VOL. 17:3, p. 46-48
 2001 Gill, T.
110.
Validating quality dimensions
Annals of Tourism Research
2001 : VOL. 28:1, p. 202-223
 2001 Ekinci, Y.
Riley, M.
111.
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 67-85
 2000 Zeithaml, V. A.
112.
Methods of measuring health-care service quality
Journal of Business Research
2000 : JUN, VOL. 48:3, p. 233-246
 2000 Lee, H. (et al.)
113.
Determinants of relationship quality and loyalty in personalized services
Asia Pacific Journal of Management
2000 : DEC, VOL. 17:3, p. 399-422
 2000 Shamdasani, P.N.
Balakrishnan, A.A.
114.
Service quality and satisfaction - the moderating role of value
European Journal of Marketing
2000 : VOL. 34:11-12, p. 1338-1352
 2000 Caruana, A.
Money, A.H.
Berthon, P.R.
115.
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
Journal of Retailing
2000 : SUMMER, VOL. 76:2, p. 139-174
 2000 Dabholkar, P.
Shepherd, D.
Thorpe, D.
116.
Managing for excellence: conclusions and challenges from a study of best practices in the U. S. lodging industry
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 30-39
 2000 Dubé, L.
Enz, C. A.
Renaghan, L. M..
Siguaw, J. A.
117.
Best practices in service quality
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 20-29
 2000 Enz, C. A.
Siguaw, J. A.
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