search query: @indexterm SERVICE QUALITY / total: 221
references: 115-124 / 221
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 titleyearauthor
115.
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
Journal of Retailing
2000 : SUMMER, VOL. 76:2, p. 139-174
 2000 Dabholkar, P.
Shepherd, D.
Thorpe, D.
116.
Managing for excellence: conclusions and challenges from a study of best practices in the U. S. lodging industry
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 30-39
 2000 Dubé, L.
Enz, C. A.
Renaghan, L. M..
Siguaw, J. A.
117.
Best practices in service quality
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 20-29
 2000 Enz, C. A.
Siguaw, J. A.
118.
Best practices in service quality
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 20-29
 2000 Enz, C. A.
Siguaw, J. A.
119.
Waiting: integrating social and psychological perspectives in operations management
Omega
2000 : DEC, VOL. 28:6, p. 611-629
 2000 Nie, W.
120.
Quality audit in financial investment services
International Journal of Auditing
2000 : JUL, VOL. 4:2, p. 139-152
 2000 Karapetrovic, S.
Willborn, W.
121.
Dynamic behavior of differential pricing and quality of service options for the internet
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 123-136
 2000 Fishburn, P.
Odlyzko, A.
122.
Quality of service provision in noncooperative networks with diverse user requirements
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 101-122
 2000 Park, K.
Sitharam, M.
Chen, S.
123.
Driving resource management with application-level quality of service specifications
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 71-88
 2000 Katchabaw, M.
Lutfiyya, H.
Bauer, M.
124.
An empirical investigation of the impact of non-verbal communication on service evaluation
European Journal of Marketing
2000 : VOL. 34:3/4, p. 384-398
 2000 Gabbott, M.
Hogg, G.
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