search query: @indexterm Customer relations / total: 402
references: 118-127 / 402
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118.
Factors for Success in Customer Relationship Management (CRM) Systems
Journal of Marketing Management
2002 : FEB, VOL. 18:1-2, p. 193-220
 2002 Wilson, H.
Daniel, E.
McDonald, M.
119.
The structure of consumer confidence and real value added growth in retailing in the Netherlands
International Review of Retail, Distribution and Consumer Research
2002 : JUL, VOL. 12:3, p. 237-260
 2002 Nijkamp, J.
Gianotten , H. J.
Raaij, W. F. van
120.
Seven keys to improving customer satisfaction programs
Business Horizons
2002 : SEP/OCT, VOL. 45:5, p. 35-42
 2002 Garver, M.S.
Gagnon, G.B.
121.
Web-Based Systems: Cyberpractitioners look to the future
Accountancy
2002 : JUN, VOL. 129:1306, p. 56-60
 2002 Meall, L.
122.
Sophistication Banking als erfolgreiche Strategie im Informationszeitalter
Zeitschrift für Betriebswirtschaft
2002 : VOL. 72:2, p. 1-12
 2002 Buhl, H. U.
Kundisch, D.
Steck, W.
123.
Customer Loyalty and Supplier Quality Competition
Management Science
2002 : FEB, VOL. 48:2, p. 207-221
 2002 Cans, N.
124.
Playing the Part: Reflections on Aspects of Mere Performance in the Customer-Client Relationship
Journal of Management Studies
2002 : MAR, VOL. 39:2, p. 255-267
 2002 Hopfl, H.
125.
Turn Customer Input into Innovation
Harvard Business Review
2002 : JAN, VOL. 80:1, p. 91-98
 2002 Ulwick, A. W.
126.
Customer-supplier partnerships: perceptions of a successful key account management program
Industrial Marketing Management
2002 : AUG, VOL. 31:5, p. 467-476
 2002 Abratt, R.
Kelly, P.M.
127.
In pursuit of obnoxiously devoted customers
Business Horizons
2002 : MAR-APR, VOL. 45:2, p. 13-16
 2002 Bell, C.R.
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