search query: @indexterm SERVICE QUALITY / total: 221
references: 119-128 / 221
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119.
Waiting: integrating social and psychological perspectives in operations management
Omega
2000 : DEC, VOL. 28:6, p. 611-629
 2000 Nie, W.
120.
Quality audit in financial investment services
International Journal of Auditing
2000 : JUL, VOL. 4:2, p. 139-152
 2000 Karapetrovic, S.
Willborn, W.
121.
Dynamic behavior of differential pricing and quality of service options for the internet
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 123-136
 2000 Fishburn, P.
Odlyzko, A.
122.
Quality of service provision in noncooperative networks with diverse user requirements
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 101-122
 2000 Park, K.
Sitharam, M.
Chen, S.
123.
Driving resource management with application-level quality of service specifications
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 71-88
 2000 Katchabaw, M.
Lutfiyya, H.
Bauer, M.
124.
An empirical investigation of the impact of non-verbal communication on service evaluation
European Journal of Marketing
2000 : VOL. 34:3/4, p. 384-398
 2000 Gabbott, M.
Hogg, G.
125.
Will you help me please? The effects of race, gender and manner of dress on retail service
Marketing Letters
2000 : MAY, VOL. 11.2, p. 129-136
 2000 Ainscough, T.L.
Motley, C.M.
126.
Airport-restaurant service quality in Hong Kong : An application of servqual
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 86-96
 2000 Heung, V. C. S.
Wong, M. Y.
Qu, H.
127.
Customer perceptions of Singapore's theme restaurants
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL.VOL. 41:3, p. 75-85
 2000 MacLaurin, D. J.
MacLaurin, T. L.
128.
Diners' perceptions of quality, value, and satisfaction: a practical viewpoint
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 58-66
 2000 Oh, H.
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