search query: @indexterm SERVICE QUALITY / total: 221
references: 123-132 / 221
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 titleyearauthor
123.
Driving resource management with application-level quality of service specifications
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 71-88
 2000 Katchabaw, M.
Lutfiyya, H.
Bauer, M.
124.
An empirical investigation of the impact of non-verbal communication on service evaluation
European Journal of Marketing
2000 : VOL. 34:3/4, p. 384-398
 2000 Gabbott, M.
Hogg, G.
125.
Will you help me please? The effects of race, gender and manner of dress on retail service
Marketing Letters
2000 : MAY, VOL. 11.2, p. 129-136
 2000 Ainscough, T.L.
Motley, C.M.
126.
Airport-restaurant service quality in Hong Kong : An application of servqual
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 86-96
 2000 Heung, V. C. S.
Wong, M. Y.
Qu, H.
127.
Customer perceptions of Singapore's theme restaurants
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL.VOL. 41:3, p. 75-85
 2000 MacLaurin, D. J.
MacLaurin, T. L.
128.
Diners' perceptions of quality, value, and satisfaction: a practical viewpoint
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 58-66
 2000 Oh, H.
129.
The cost of turnover : putting a price on the learning curve
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 14-21
 2000 Hinkin, T. R.
Tracey, J. B.
130.
Listen up! It might be your customers talking
Fast Company
2000 : MAY, 34, p. 304-316
 2000 Balu, R.
131.
Quality, satisfaction and behavioral intentions
Annals of Tourism Research
2000 : VOL. 27:3, p. 785-804
 2000 Baker, D. A.
Cromption, J. L.
132.
Rural tourism in Israel: service quality and orientation
Tourism Management
2000 : OCT, VOL. 21:5, p. 451-459
 2000 Reichel, A.
Lowengart, O.
Milman, A.
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