search query: @indexterm Customer relations / total: 402
references: 124-133 / 402
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 titleyearauthor
124.
Playing the Part: Reflections on Aspects of Mere Performance in the Customer-Client Relationship
Journal of Management Studies
2002 : MAR, VOL. 39:2, p. 255-267
 2002 Hopfl, H.
125.
Turn Customer Input into Innovation
Harvard Business Review
2002 : JAN, VOL. 80:1, p. 91-98
 2002 Ulwick, A. W.
126.
Customer-supplier partnerships: perceptions of a successful key account management program
Industrial Marketing Management
2002 : AUG, VOL. 31:5, p. 467-476
 2002 Abratt, R.
Kelly, P.M.
127.
In pursuit of obnoxiously devoted customers
Business Horizons
2002 : MAR-APR, VOL. 45:2, p. 13-16
 2002 Bell, C.R.
128.
Improvisational choreography in teleservice work
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 239-258
 2002 Whalen, J.
Whalen, M.
Henderson, K.
129.
Customer loyalty in e-commerce: an exploration of its antecedents and consequences
Journal of Retailing
2002 : SPRING, VOL. 78:1, p. 41-50
 2002 Srinivasan, S.S.
Anderson, R.
Ponnavolu, K.
130.
The mismanagement of customer loyalty
Harvard Business Review
2002 : JUL, VOL. 80:7, p. 86-94
 2002 Reinartz, W.
Kumar, V.
131.
The growth crisis - and how to escape it
Harvard Business Review
2002 : JUL, VOL. 80:7, p. 72-83
 2002 Slywotzky, A.J.
Wise, R.
132.
Using trade incentives to promote customer relationships in a retail setting
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 135-147
 2002 Parker, R.S.
Pettijohn, L.S.
Pettijohn, C.E.
133.
A foot in the door: relationship marketing efforts towards transaction-oriented customers
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 91-108
 2002 Andersen, P.H.
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