search query: @indexterm SERVICE QUALITY / total: 221
references: 127-136 / 221
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127.
Customer perceptions of Singapore's theme restaurants
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL.VOL. 41:3, p. 75-85
 2000 MacLaurin, D. J.
MacLaurin, T. L.
128.
Diners' perceptions of quality, value, and satisfaction: a practical viewpoint
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 58-66
 2000 Oh, H.
129.
The cost of turnover : putting a price on the learning curve
Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 14-21
 2000 Hinkin, T. R.
Tracey, J. B.
130.
Listen up! It might be your customers talking
Fast Company
2000 : MAY, 34, p. 304-316
 2000 Balu, R.
131.
Quality, satisfaction and behavioral intentions
Annals of Tourism Research
2000 : VOL. 27:3, p. 785-804
 2000 Baker, D. A.
Cromption, J. L.
132.
Rural tourism in Israel: service quality and orientation
Tourism Management
2000 : OCT, VOL. 21:5, p. 451-459
 2000 Reichel, A.
Lowengart, O.
Milman, A.
133.
Gender-blind marketing: businesswomen's perceptions of airline services
Tourism Management
2000 : AUG, VOL. 21:4, p. 353-362
 2000 Westwood, S.
Pritchard, A.
Morgan, N. J.
134.
Implementing a balanced-scorecard approach to managing hotel operations: the case of White Lodging Services
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL.41:1, p. 94-107
 2000 Denton, G. A.
White, B.
135.
Creating visible customer value: how customers view best-practice champions
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL. 41:1, p. 62-72
 2000 Dubé, L.
Renaghan, L. M.
136.
Critical service features in group package tour: an exploratory research
Tourism Management
2000 : APR, VOL. 21:2, p. 177-189
 2000 Wang, K.-C.
Hsieh, A.-T.
Huan, T.-C.
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