search query: @indexterm Hotel and catering industry / total: 391
references: 129-138 / 391
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129.
Internet diffusion of an e-complaint: a content analysis of unsolicited responses
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 145-165
 2004 Shea, L.
Enghagen, L.
Khullar, A.
130.
Developing a content analysis evaluation approach for the examination of limited-service lodging properties
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 295-308
 2004 Ham, S.
131.
Exploring Bed & Breakfast Websites: a balanced scorecard approach
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 253-267
 2004 Kline, S.F.
Morrison, A.M.
St.John, A.
132.
Analyzing hotel customers' e-complaints from an Internet complaint form
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 167-181
 2004 Lee, C.C.
Hu, C.
133.
Building e-loyalty of lodging brands: avoiding brand erosion
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 133-142
 2004 Miller, B.
134.
Quandaries of the labour market in tourism as exemplified by the case of Austria
Tourism review
2004 : VOL. 59:4, p. 14-20
 2004 Smeral, E.
135.
Job-related knowledge sharing: comparative case studies
Journal of Knowledge Management
2004 : MAR, VOL. 8:3, p. 118-126
 2004 Yang, J-T.
136.
Resource-seeking agglomeration: a study of market entry in the lodging industry
Strategic Management Journal
2004 : JUL, VOL. 25:7, p. 689-699
 2004 Kalnins, A.
Chung, W.
137.
Issues of concern for restaurant owners and managers
Cornell Hotel and Restaurant Administration Quarterly
2004 : NOV, VOL. 45:4, p. 315-332
 2004 Enz, C. A.
138.
Lockere Sitten
Manager Magazin
2004 : OCT, VOL. 34:11A, p. 94-99
 2004 Ahrens, K.
Pittner, H.
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