search query: @journal_id 1477 / total: 39
references: 13-22 / 39
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13.
360 degrees feedback system effectiveness: Test of a model in a field setting
Journal of Quality Management
1999 : VOL. 4:1, p. 23-49
 1999 Williams, J. R.
Lueke, S. B.
14.
The influence of human resource practices on empowerment and employee perceptions of management commitment to quality
Journal of Quality Management
1999 : VOL. 4:1, p. 5-22
 1999 Howard, L. W.
Foster, S. T.
15.
An empirical investigation of the relationship between quality improvement techniques and performance - a Mexican case
Journal of Quality Management
1998 : VOL. 3:2, p. 265-292
 1998 Azarang, M.
Gonzalez, G.
Reavill, L.
16.
The effect of TQM training, flexible work, and flexible technology on continuous improvement
Journal of Quality Management
1998 : VOL. 3:2, p. 241-264
 1998 Marler, J.
17.
Validation of an instrument to measure service-orientation
Journal of Quality Management
1998 : VOL. 3:2, p. 211-224
 1998 Carraher, S.
18.
Using quality management for cultural transformation of Chinese state enterprises: a case study
Journal of Quality Management
1998 : VOL. 3:2, p. 193-210
 1998 Jenner, R.
19.
Perceptions of success and failure in TQM initiatives
Journal of Quality Management
1998 : VOL. 3:2, p. 157-174
 1998 Dooley, K.
Flor, R.
20.
The impact of employee empowerment on the quality of a service recovery effort
Journal of Quality Management
1998 : VOL. 3:1, p. 117-132
 1998 Hocutt, M. A.
Stone, T. H.
21.
On the differences between information systems' users and analysts: Managing perceptions of systems quality
Journal of Quality Management
1998 : VOL. 3:1, p. 63-77
 1998 Foster S. T. jr.,
Franz, C. R.
22.
TQM/CQI effectiveness at team and departmental levels
Journal of Quality Management
1998 : VOL. 3:1, p. 39-62
 1998 Routhieaux, R. L.
Gutek, B. A.
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