search query: @indexterm CUSTOMER RELATIONS / total: 402
references: 132-141 / 402
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title | year | author | ||
132. |
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 135-147 |
2002 | Parker, R.S. Pettijohn, L.S. Pettijohn, C.E. |
|
133. |
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 91-108 |
2002 | Andersen, P.H. |
|
134. |
Industrial Marketing Management
2002 : FEB, VOL. 31:2, p. 155-163 |
2002 | Bauer, H. H. Grether, M. Leach, M. |
|
135. |
Marketing Management
2002 : MAR-APR, VOL. 11:2, p. 35-39 |
2002 | Smith, G.E. |
|
136. |
Cornell Hotel and Restaurant Administration Quarterly
2002 : FEB, VOL. 43:1, p. 47-59 |
2002 | Baloglu, S. |
|
137. |
Marketing Management
2001 : DEC-NOV, 4, p. 34-39 |
2001 | Vriens, M. Grigsby, M. |
|
138. |
Decision Support Systems
2001 : DEC, VOL. 32:2, p. 155-170 |
2001 | Massey, A. P. Montoya-Weiss, M. M. Holcom, K. |
|
139. |
Journal of Cost Management
2001 : SEP-OCT, VOL. 15:5, p. 5-15 |
2001 | Kaplan, R.S. Narayanan, V.G. |
|
140. |
Marketing Management
2001 : SPRING, VOL. 10:1, p. 20-25 |
2001 | Lemon, K.N. Rust, R.T. Zeithaml, V.A. |
|
141. |
European Management Journal
2001 : OCT, VOL. 19:5, p. 534-542 |
2001 | Ryals, L. Knox, S. |
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