search query: @indexterm SERVICE QUALITY / total: 221
references: 133-142 / 221
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133.
Gender-blind marketing: businesswomen's perceptions of airline services
Tourism Management
2000 : AUG, VOL. 21:4, p. 353-362
 2000 Westwood, S.
Pritchard, A.
Morgan, N. J.
134.
Implementing a balanced-scorecard approach to managing hotel operations: the case of White Lodging Services
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL.41:1, p. 94-107
 2000 Denton, G. A.
White, B.
135.
Creating visible customer value: how customers view best-practice champions
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL. 41:1, p. 62-72
 2000 Dubé, L.
Renaghan, L. M.
136.
Critical service features in group package tour: an exploratory research
Tourism Management
2000 : APR, VOL. 21:2, p. 177-189
 2000 Wang, K.-C.
Hsieh, A.-T.
Huan, T.-C.
137.
HISTOQUAL: The development of a historic houses assessment scale
Tourism Management
2000 : APR, VOL. 21:2, p. 157-167
 2000 Frochot, I.
Hughes, H.
138.
Selecting a hotel and determing salient quality attributes: a preliminary study of mature British travellers
International Journal of Tourism Research
2000 : MAR-APR, VOL. 2:2, p. 97-118
 2000 Callan, R. J.
Bowman, L.
139.
Special report: Contract services.
Airline Business
2000 : JAN, VOL.16:1, p. 43-52
 2000 O'Toole, K.
Gill, T.
140.
What is this thing called service?
European Journal of Marketing
1999 : VOL. 33:9/10, p. 958-973
 1999 Johns, N.
141.
The quality double whammy
Marketing Science
1999 : VOL. 18:4, p. 463-484
 1999 Boulding, W.
Kalra, A.
Staelin, R.
142.
Scheduling to improve field service quality
Decision Sciences
1999 : SUMMER, VOL. 30:3, p. 783-804
 1999 Haugen, D.
Hill, A.
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