search query: @indexterm benchmarking / total: 226
references: 137-146 / 226
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137.
Unmasking a phantom: a psychometric assessment of mystery shopping.
Journal of Retailing
1999 : SUM, VOL. 75:2, p. 195-217
 1999 Finn, A.
Kayandé, U.
138.
Putting soft OR methods to work: The case of the business improvement project at PowerGen
European Journal of Operational Research
1999 : OCT, VOL. 118:1, p. 1-29
 1999 Ormerod, R.
139.
Redesigning computer-supported work processes with dual information systems: The work process benchmarking service
Journal of Management Information Systems
1999 : VOL. 16:1, p. 87-119
 1999 Käkölä, T. K.
Koota, K. I.
140.
Fast focus
Fast Company
1999 : MAY, 24, p. 146-155
 1999 Chadderdon, L.
141.
Special report: Maitenance.
Airline Business
1999 : OCT, VOL 15:10, p.53-66
 1999 O'Toole, K.
Walker, K.
Sellsby, J.
142.
The numerical reliability of econometric software.
Journal of Economic Literature
1999 : JUN, VOL. 37:2, p. 633-665
 1999 McCullough, B. D.
Vinod, H. D.
143.
Benchmarking your marketing process
Long Range Planning
1999 : FEB, VOL 32:1, p. 88 - 95
 1999 Brownlie, D.
144.
Europäische Managementausbildung mit internationalem Fokus: Qualitätsförderungsprogramm sorgt für vergleichbare Strukturen in der europäischen Managementausbildung.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:6, p. 122-125
 1999 Naumann, J.
145.
De-contextualising competence: Can business best practice be bundled and sold.
European Management Journal
1999 : VOL. 17:1, p. 39-47
 1999 Wareham, J.
Gerrits, H.
146.
Benchmarking bei industriellen Dienstleistungen
Kostenrechnungspraxis
1999 : 1, p. 35-43
 1999 Buttler, G.
Fries, R.
Lambusch, T.
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