search query: @indexterm Customer relations / total: 402
references: 138-147 / 402
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138.
Re-engineering the customer relationship: leveraging knowledge assets at IBM
Decision Support Systems
2001 : DEC, VOL. 32:2, p. 155-170
 2001 Massey, A. P.
Montoya-Weiss, M. M.
Holcom, K.
139.
Measuring and managing customer profitability
Journal of Cost Management
2001 : SEP-OCT, VOL. 15:5, p. 5-15
 2001 Kaplan, R.S.
Narayanan, V.G.
140.
What drives customer equity?
Marketing Management
2001 : SPRING, VOL. 10:1, p. 20-25
 2001 Lemon, K.N.
Rust, R.T.
Zeithaml, V.A.
141.
Cross-Functional Issues in the Implementation of Relationship Marketing Through Customer Relationship Management
European Management Journal
2001 : OCT, VOL. 19:5, p. 534-542
 2001 Ryals, L.
Knox, S.
142.
Business Transformation on the Internet: Results from the 2000 Study
European Management Journal
2001 : OCT, VOL. 19:5, p. 449-462
 2001 Dutta, S.
Biren, B.
143.
Transparency in supply relationships: concept and practice
Journal of supply chain management
2001 : FALL, VOL. 37:4, p. 4-10
 2001 Lamming, R.C. (et al.)
144.
Designing systems that support learning and use: a customer-centered approach
Information & Management
2001 : DEC, VOL. 39:3, p. 177-190
 2001 Smart, K.L.
Whiting, M.E.
145.
Determinants and consequences of employee displayed positive emotions
Journal of Management
2001 : VOL. 27:4, p. 497-512
 2001 Tsai, W-C.
146.
Human resource practices, organizational climate, and customer satisfaction
Journal of Management
2001 : VOL. 27:4, p. 431-449
 2001 Rogg, K.L. (et al.)
147.
Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems
2001 : SPRING, VOL. 17:4, p. 125-158
 2001 Karimi, J.
Somers, T. M.
Gupta Y. P.,
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