search query: @indexterm SERVICE QUALITY / total: 221
references: 138-147 / 221
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138.
Selecting a hotel and determing salient quality attributes: a preliminary study of mature British travellers
International Journal of Tourism Research
2000 : MAR-APR, VOL. 2:2, p. 97-118
 2000 Callan, R. J.
Bowman, L.
139.
Special report: Contract services.
Airline Business
2000 : JAN, VOL.16:1, p. 43-52
 2000 O'Toole, K.
Gill, T.
140.
What is this thing called service?
European Journal of Marketing
1999 : VOL. 33:9/10, p. 958-973
 1999 Johns, N.
141.
The quality double whammy
Marketing Science
1999 : VOL. 18:4, p. 463-484
 1999 Boulding, W.
Kalra, A.
Staelin, R.
142.
Scheduling to improve field service quality
Decision Sciences
1999 : SUMMER, VOL. 30:3, p. 783-804
 1999 Haugen, D.
Hill, A.
143.
The listening organization: a segmentation approach to service quality information
IBAR: Journal of Irish Business and Administrative Research
1999 : VOL. 2:19/20, p. 55-82
 1999 Glynn, W.
Brannick, T.
144.
Bytesprocesser i kundrelationer (Switching paths in customer relationships. Summary)
Ekonomiska Samfundets Tidskrift = The Journal of the Economic Society of Finland
1999 : VOL. 52:3, p. 155-159, 161
 1999 Roos, I.
145.
Modelle der Dienstleistungsqualität in Kliniken
Zeitschrift für Betriebswirtschaft
1999 : ERGÄNZUNGSHEFT 5, p. 111-124
 1999 Olandt, H.
Benkenstein, M.
146.
Internet und Kundenbindung: E-Commerce heisst mehr als nur verkaufen.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:12, p. 72-73
 1999 Jakob, R.
147.
Fidelizacion y vinculacion de clientes. La gestion de la relacion con el cliente como estrategia de diferenciacion.
Direccion y Progreso
1999 : JUL-AUG, 166, p.18-24
 1999 Cortes Ortiz, M.A.
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