search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 14-23 / 228
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title | year | author | ||
14. |
Annals of Tourism Research
2006 : VOL 33:3, p. 748-766 |
2006 | Lumsdon, L. M. |
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15. |
Journal of Knowledge Management
2005 : VOL. 9:4, p. 56-69 |
2005 | Koh, S. C. L. (et al.) |
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16. |
Airline Business
2005 : JAN, VOL. 21:1, p. 39-51 |
2005 | ||
17. |
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561 |
2004 | Dunning, J. O'Cass, A. Pecotich, A. |
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18. |
International Journal of Market Research
2004 : VOL. 46:4, p. 479-497 |
2004 | Morrison Coulthard, L.J. |
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19. |
Airline Business
2004 : OCT, VOL. 20:10, p. 45-65 |
2004 | ||
20. |
Tourism Management
2004 : AUG, VOL. 25:4, p. 471-481 |
2004 | Tsaur, S.-H. Lin, Y.-C. |
|
21. |
Management Science
2003 : JUN, VOL. 49:6, p. 683-703 |
2003 | Deshpande, V. Cohen, M.A. Donohue, K. |
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22. |
European Journal of Marketing
2003 : VOL. 37:7-8, p. 1095-1118 |
2003 | Chernatony, L. de Segal-Horn, S. |
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23. |
Journal of Business-to-Business Marketing
2003 : VOL. 10:2, p. 23-48 |
2003 | Hamburg, C. Fassnacht, M. Guenther, C. |
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