search query: @indexterm customer relationship management (crm) / total: 105
references: 14-23 / 105
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14.
The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention
International Journal of Research in Marketing
2009 : SEP, VOL 26:3, p. 207-215
 2009 Becker, J. U.
Greve, G.
Albers, S.
15.
Ask or infer? Strategic implications of alternative learning approaches in customization
International Journal of Research in Marketing
2009 : JUN, VOL. 26:2, p. 136-152
 2009 Fay, S.
Mitra, D.
Wang, Q.
16.
The use of integrated method of the Fishbein's attitude model and customer-oriented requirements to improve e-customer behavior and attitude
Journal of international marketing and marketing research
2009 : OCT, VOL. 34:3, p. 115-128
 2009 Sanayei, A.
Shafeai, R.
17.
Dynamic capabilities: the missing link in CRM investments
European Journal of Marketing
2009 : VOL. 43:11/12, p. 1392-1410
 2009 Maklan, S.
Knox, S.
18.
Customer relationship management strategic application and organizational effectiveness: an empirical investigation
Journal of Strategic Marketing
2009 : FEB, VOL. 17:1, p. 75-96
 2009 Elmuti, D.
Jia, H.
Gray, D.
19.
An empirical study into the foundations of CRM success
Journal of Strategic Marketing
2009 : DEC, VOL 17:6, p. 453-471
 2009 Peelen, E. (et al.)
20.
CKM: where knowledge and the customer meet: Integrating KM with customer relationship management processes
Knowledge Management Review
2008 : JUL/AUG, VOL. 11:3, p. 24-29
 2008 Akhavan, P.
Heidari, S.
21.
Customer relationship management and customer recovery and retention: The case of the 407 express toll route
Knowledge management research & practice
2008 : JUN, VOL. 6:2, p. 155-163
 2008 McKenzie, B.
22.
Organisational capabilities: antecedents and implications for customer value
European Journal of Marketing
2008 : VOL. 42:3/4, p. 477-501
 2008 Nasution, H.N.
Mavondo, F.T.
23.
How critical is employee orientation for customer relationship management? Insights from a case study
Journal of Management Studies
2008 : MAR, VOL. 45:2, p. 268-293
 2008 Plakoyiannaki, E. (et al.)
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