search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 141-150 / 228
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141.
Success Strategies in a Service Economy
European Management Journal
1992 : SEP, VOL. 10:3, p. 365-373
 1992 Dierdonck, R. van
142.
Dienstleistungsmarketing und Dienstleistungsmanagement.
Betriebswirtschaft
1992 : VOL. 52:5, p. 675-689
 1992 Stauss, B.
143.
Quality award winner: Quality and delta dental plan of Massachusetts.
Sloan Management Review
1992 : FALL, VOL. 34:1, p. 101-110
 1992 Raffio, T.
144.
Pricing and capacity decisions for a service facility: stability and multiple local optima
Management Science
1992 : AUG, VOL.38:8, p.1121-1139
 1992 Stidham, S.
145.
Performance evaluation of service territories
Operations Research
1992 : MAR-APR, VOL.40:2, p.355-366
 1992 Agnihothri, S.R.
Karmarkar, U.S.
146.
Managing conflict between departments to serve customers.
Human Relations
1992 : OCT, VOL. 45:10, p. 1035-1054
 1992 Tjosvold, D.
Dann, V.
Wong, C.
147.
Capitale organizzativo: la ricchezza nascosta.
Impresa
1992 : 5, p. 55-60
 1992 De Maio, F.
148.
Alla ricerca di un modello per la qualita nei servizi.
Impresa
1992 : 5, p. 47-51
 1992 Negro, G.
149.
E costellata di errori, la strada verso la qualita.
Impresa
1992 : 5, p. 38-46
 1992 Quartapelle, A.
150.
Il vero patrimonio dell'impresa di servizi.
Impresa
1992 : 5, p. 33-36
 1992 Jovenitti, P.
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