search query: @indexterm SERVICE QUALITY / total: 221
references: 141-150 / 221
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141.
The quality double whammy
Marketing Science
1999 : VOL. 18:4, p. 463-484
 1999 Boulding, W.
Kalra, A.
Staelin, R.
142.
Scheduling to improve field service quality
Decision Sciences
1999 : SUMMER, VOL. 30:3, p. 783-804
 1999 Haugen, D.
Hill, A.
143.
The listening organization: a segmentation approach to service quality information
IBAR: Journal of Irish Business and Administrative Research
1999 : VOL. 2:19/20, p. 55-82
 1999 Glynn, W.
Brannick, T.
144.
Bytesprocesser i kundrelationer (Switching paths in customer relationships. Summary)
Ekonomiska Samfundets Tidskrift = The Journal of the Economic Society of Finland
1999 : VOL. 52:3, p. 155-159, 161
 1999 Roos, I.
145.
Modelle der Dienstleistungsqualität in Kliniken
Zeitschrift für Betriebswirtschaft
1999 : ERGÄNZUNGSHEFT 5, p. 111-124
 1999 Olandt, H.
Benkenstein, M.
146.
Internet und Kundenbindung: E-Commerce heisst mehr als nur verkaufen.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:12, p. 72-73
 1999 Jakob, R.
147.
Fidelizacion y vinculacion de clientes. La gestion de la relacion con el cliente como estrategia de diferenciacion.
Direccion y Progreso
1999 : JUL-AUG, 166, p.18-24
 1999 Cortes Ortiz, M.A.
148.
Developing a restaurant revenue-management strategy.
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 18-29
 1999 Kimes, S. E.
Barrash, D. I.
Alexander, J. E.
149.
Predicting queueing delays.
Management Science
1999 : JUN, VOL. 45:6, p. 870-888
 1999 Whitt, W.
150.
Measuring tourist judgment on service quality.
Annals of Tourism Research
1999 : OCT, VOL. 26:4, p. 1004-1021
 1999 Weiermair, K.
Fuchs, M.
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