search query: @indexterm SERVICE QUALITY / total: 221
references: 143-152 / 221
 titleyearauthor
143.
IBAR: Journal of Irish Business and Administrative Research
1999 : VOL. 2:19/20, p. 55-82
1999 Glynn, W.
Brannick, T.
144.
Ekonomiska Samfundets Tidskrift = The Journal of the Economic Society of Finland
1999 : VOL. 52:3, p. 155-159, 161
1999 Roos, I.
145.
Zeitschrift für Betriebswirtschaft
1999 : ERGÄNZUNGSHEFT 5, p. 111-124
1999 Olandt, H.
Benkenstein, M.
146.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:12, p. 72-73
1999 Jakob, R.
147.
Direccion y Progreso
1999 : JUL-AUG, 166, p.18-24
1999 Cortes Ortiz, M.A.
148.
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 18-29
1999 Kimes, S. E.
Barrash, D. I.
Alexander, J. E.
149.
Management Science
1999 : JUN, VOL. 45:6, p. 870-888
1999 Whitt, W.
150.
Annals of Tourism Research
1999 : OCT, VOL. 26:4, p. 1004-1021
1999 Weiermair, K.
Fuchs, M.
151.
Markt
1999 : VOL. 38:1, p. 49-51
1999 Zerres, M.
Möbus, M.
152.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:9, p. 88-89
1999 Stölzle, W.
Bussmann, L.
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