search query: @indexterm Customer relations / total: 402
references: 145-154 / 402
« previous page | next page »
 titleyearauthor
145.
Determinants and consequences of employee displayed positive emotions
Journal of Management
2001 : VOL. 27:4, p. 497-512
 2001 Tsai, W-C.
146.
Human resource practices, organizational climate, and customer satisfaction
Journal of Management
2001 : VOL. 27:4, p. 431-449
 2001 Rogg, K.L. (et al.)
147.
Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems
2001 : SPRING, VOL. 17:4, p. 125-158
 2001 Karimi, J.
Somers, T. M.
Gupta Y. P.,
148.
Customer relationship strategies and the smoothing of industry-specific business cycles: the case of the global fine paper industry
Industrial Marketing Management
2001 : AUG, VOL. 30:6, p. 487-497
 2001 Alajoutsijärvi, K.
Klint, M. B.
Tikkanen, H.
149.
Can you buy a business relationship? On the importance of customer and supplier relationships in acquisitions
Industrial Marketing Management
2001 : OCT, VOL. 30:7, p. 575-586
 2001 Anderson, H.
Havila, V.
Salmi, A.
150.
Customer retention: a potentially potent marketing management strategy
Journal of Strategic Marketing
2001 : MAR, VOL. 9:1, p. 29-45
 2001 Ahmad, R.
Buttle, F.
151.
Customer relationship management in financial services: towards information-enabled relationship marketing
Journal of Strategic Marketing
2001 : MAR, VOL. 9:1, p. 3-27
 2001 Ryals, L.
Payne, A.
152.
Get Inside the Lives of Your Customers
Harvard Business Review
2001 : MAY, VOL. 79:5, p. 80-91
 2001 Seybold, P. B.
153.
Gotcha! Findings from an exploratory investigation on the dangers of using deceptive practices in the mail-order business
Psychology & Marketing
2001 : JUL, VOL. 18:7, p. 785-810
 2001 Vanhamme, J.
Lindgreen, A.
154.
Right process, right product
Research Technology Management
2001 : JAN-FEB, VOL. 44:1, p. 52-58
 2001 Mello, S.
« previous page | next page »
SCIMA