search query: @indexterm SERVICE QUALITY / total: 221
references: 148-157 / 221
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title | year | author | ||
148. |
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 18-29 |
1999 | Kimes, S. E. Barrash, D. I. Alexander, J. E. |
|
149. |
Management Science
1999 : JUN, VOL. 45:6, p. 870-888 |
1999 | Whitt, W. |
|
150. |
Annals of Tourism Research
1999 : OCT, VOL. 26:4, p. 1004-1021 |
1999 | Weiermair, K. Fuchs, M. |
|
151. |
Markt
1999 : VOL. 38:1, p. 49-51 |
1999 | Zerres, M. Möbus, M. |
|
152. |
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:9, p. 88-89 |
1999 | Stölzle, W. Bussmann, L. |
|
153. |
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:7/8, p. 76-80 |
1999 | Stölzle, W. Bussmann, L. |
|
154. |
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:3, p. 36-40 |
1999 | Winkelmann-Ackermann, S. Bundi, M. |
|
155. |
Harvard-Deusto Marketing & Ventas
1999 : MAR-APR, 31, p. 64-68 |
1999 | Alandete, L. |
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156. |
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:1-2, p. 64-67 |
1999 | Lott, C. U. Gramke, V. |
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157. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:10, p. 42-46 |
1998 | Fopp, L. |
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