search query: @indexterm Customer relations / total: 402
references: 149-158 / 402
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149.
Can you buy a business relationship? On the importance of customer and supplier relationships in acquisitions
Industrial Marketing Management
2001 : OCT, VOL. 30:7, p. 575-586
 2001 Anderson, H.
Havila, V.
Salmi, A.
150.
Customer retention: a potentially potent marketing management strategy
Journal of Strategic Marketing
2001 : MAR, VOL. 9:1, p. 29-45
 2001 Ahmad, R.
Buttle, F.
151.
Customer relationship management in financial services: towards information-enabled relationship marketing
Journal of Strategic Marketing
2001 : MAR, VOL. 9:1, p. 3-27
 2001 Ryals, L.
Payne, A.
152.
Get Inside the Lives of Your Customers
Harvard Business Review
2001 : MAY, VOL. 79:5, p. 80-91
 2001 Seybold, P. B.
153.
Gotcha! Findings from an exploratory investigation on the dangers of using deceptive practices in the mail-order business
Psychology & Marketing
2001 : JUL, VOL. 18:7, p. 785-810
 2001 Vanhamme, J.
Lindgreen, A.
154.
Right process, right product
Research Technology Management
2001 : JAN-FEB, VOL. 44:1, p. 52-58
 2001 Mello, S.
155.
The tao of innovation
Research Technology Management
2001 : JAN-FEB, VOL. 44:1, p. 45-51
 2001 Brunner, G. F.
156.
Discourse theory and business ethics. The case of bankers' conceptualizations of customers
Journal of Business Ethics
2001 : JUN II, VOL. 31:4, p. 299-319
 2001 Graaf, G. de
157.
Customer value in business markets: an agenda for inquiry
Industrial Marketing Management
2001 : MAY, VOL. 30:4, p. 315-319
 2001 Ulaga, W.
158.
A comparison of attitude, personality and knowledge predictors of service-oriented organizational citizenship behaviors
Journal of Applied Psychology
2001 : FEB, VOL 86:1, p. 29-41
 2001 Bettencourt, L.A.
Gwinner, K.P.
Meuter, M.L.
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