search query: @indexterm Customer relations / total: 402
references: 15-24 / 402
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15.
Corporate transparency and green management
Journal of Business Ethics
2010 : SEP, VOL. 95:3, p. 487-506
 2010 Vaccaro, A.
Patiño Echeverri, D.
16.
Does experience matter? Differences in relationship benefits, satisfaction, trust, commitment, and loyalty for novice and experienced service users
European Journal of Marketing
2010 : VOL 44:9/10, p. 1528-1552
 2010 Dagger, T. S.
O'Brien, T. K.
17.
Relationship quality evaluation in retailers' relationship with consumers
European Journal of Marketing
2010 : VOL 44:9/10, p. 1335-1365
 2010 Vesel, P.
Zabkar, v.
18.
Improving marketing-operations cross-functional relationships
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 337-356
 2010 Piercy, N.
19.
Entrepreneurial marketing: Acknowledging the entrepreneur and customer-centric interrelationship
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 303-316
 2010 Morrish, S.C.
Miles, M.P.
Deacon, J.H.
20.
Double jeopardy in brand defection
European Journal of Marketing
2010 : VOL. 44:6, p. 860-873
 2010 Wright, M.
Riebe, E.
21.
Integrating customers in product innovation: Lessons from industrial development contractors and in-house contractors in rapidly changing customer markets
Creativity and innovation management
2010 : JUN, VOL. 19:2, p. 89-106
 2010 Sandmeier, P.
Morrison, P.D.
Gassmann, O.
22.
Value creation through relationship closeness
Journal of Strategic Marketing
2010 : FEB, VOL. 18:1, p. 3-17
 2010 Srivastava, V.
Singh, T.
23.
The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Journal of Travel & Tourism Marketing
2010 : JAN/FEB, VOL. 27:1, p. 96-112
 2010 Kim, J-H.
Chen, J.S.
24.
Customer experiences, interactions, relationships and corporate reputation: a conceptual approach
Journal of General Management
2009 : AUTUMN, VOL. 35:1 p. 5-17
 2009 Terblanche, N. S.
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