search query: @indexterm Customer relations / total: 402
references: 152-161 / 402
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152.
Get Inside the Lives of Your Customers
Harvard Business Review
2001 : MAY, VOL. 79:5, p. 80-91
 2001 Seybold, P. B.
153.
Gotcha! Findings from an exploratory investigation on the dangers of using deceptive practices in the mail-order business
Psychology & Marketing
2001 : JUL, VOL. 18:7, p. 785-810
 2001 Vanhamme, J.
Lindgreen, A.
154.
Right process, right product
Research Technology Management
2001 : JAN-FEB, VOL. 44:1, p. 52-58
 2001 Mello, S.
155.
The tao of innovation
Research Technology Management
2001 : JAN-FEB, VOL. 44:1, p. 45-51
 2001 Brunner, G. F.
156.
Discourse theory and business ethics. The case of bankers' conceptualizations of customers
Journal of Business Ethics
2001 : JUN II, VOL. 31:4, p. 299-319
 2001 Graaf, G. de
157.
Customer value in business markets: an agenda for inquiry
Industrial Marketing Management
2001 : MAY, VOL. 30:4, p. 315-319
 2001 Ulaga, W.
158.
A comparison of attitude, personality and knowledge predictors of service-oriented organizational citizenship behaviors
Journal of Applied Psychology
2001 : FEB, VOL 86:1, p. 29-41
 2001 Bettencourt, L.A.
Gwinner, K.P.
Meuter, M.L.
159.
Integrating real and financial options in demand-side electricity contracts
Decision Support Systems
2001 : JAN, VOL. 30:3, p. 279-288
 2001 Oren, S.S.
160.
Antecedents of commitment and trust in customer-supplier relationships in high technology markets
Industrial Marketing Management
2001 : APR, VOL. 30:3, p. 271-286
 2001 Ruyter, K.d.
Moorman, L.
Lemmink, J.
161.
Realizing new regional core competencies: establishing a customer-oriented SME network
Entrepreneurship & Regional Development
2001 : APR-JUN, VOL. 13:2, p. 97-116
 2001 Vanhaverbeke, W.
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