search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 157-166 / 228
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157.
An Experimental Comparison of Dispatching Rules for Field Service Support
Decision Sciences
1992 : JAN/FEB, VOL. 23:1, p. 235-249
 1992 Hill, A.V.
158.
Seeking Synergy in Service Operations: Seven Things Marketers Need to Know about Service Operations
European Management Journal
1992 : MAR, VOL. 10:1, p. 22-29
 1992 Lovelock, C.
159.
Le management un defi pour les organisations non-marchandes : les concepts; quel management pour l'hopital et l'enseignement; les outils.
Gestion 2000
1992 : FEB, 1, p. 51-172
 1992 Buron, A.
160.
Notre prosperite est menacee.
Harvard-L'Expansion
1992 : SPRING, 64, p. 63-71
 1992 Drucker, P.
161.
Beefing up operations in service firms.
Sloan Management Review
1991 : FALL, VOL. 33:1, p. 15-26
 1991 Chase, R. B.
Hayes, R. H.
162.
Equivalent Alternate Solutions for the Tour Scheduling Problem
Decision Sciences
1991 : NOV/DEC, VOL. 22:5, p. 985-1007
 1991 Easton, F.F.
Rossin, D.F.
163.
How Long Should a Customer Wait for Service?
Decision Sciences
1991 : SPRING, VOL. 22:2, p. 421-434
 1991 Davis M.A.,
164.
Le secret des services.
Revue Francaise du Marketing
1991 : OCT-DEC, 134, p.25-33
 1991 Mispelblom, F.
165.
Tour Scheduling and Task Assignment of a Heterogeneous Work Force: A Heuristic Approach
Decision Sciences
1991 : SEP/OCT, VOL. 22:4, p. 719-738
 1991 Loucks, J.S.
Jacobs, F.R.
166.
A Comparative Evaluation of Labor Tour Scheduling Methods
Decision Sciences
1991 : SEP/OCT, VOL. 22:4, p. 683-699
 1991 Bechtold, S.E.
Brusco, M.J.
Showalter, M.J.
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