search query: @indexterm SERVICE QUALITY / total: 221
references: 158-167 / 221
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title | year | author | ||
158. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:10, p. 20-23 |
1998 | Horstmann, R. |
|
159. |
Journal of the Academy of Marketing Science
1998 : SUMMER, VOL. 26:3, p. 209-221 |
1998 | Hurley, R. Estelami, H. |
|
160. |
Harvard-Deusto Marketing & Ventas
1998 : NOV-DEC, 29, p. 14-19 |
1998 | Alandete, L. |
|
161. |
Harvard-Deusto Business Review
1998 : NOV-DEC, 87, p. 58-62 |
1998 | Culpepper, D.R. |
|
162. |
Journal of Quality Management
1998 : VOL. 3:1, p. 117-132 |
1998 | Hocutt, M. A. Stone, T. H. |
|
163. |
Harvard-Deusto Business Review
1998 : SEP-OCT, 86, p. 96-103 |
1998 | Martin Fuentes, M.T. Roman Gonzalez, M.V. |
|
164. |
Harvard-Deusto Marketing & Ventas
1998 : SEP-OCT, 28, p. 66-71 |
1998 | Alandete, L. |
|
165. |
Alta Direccion
1998 : JUL-AUG, 200, p. 37-43 |
1998 | Navarro Elola, L. Pastor Tejedor, A.C. |
|
166. |
Absatzwirtschaft
1998 : SEP, p. 90, 92, 94 |
1998 | Horstmann, R. |
|
167. |
Harvard-Deusto Business Review
1998 : JUL-AUG, 85, p. 72-84 |
1998 | Alandete, L. |
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