search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 160-169 / 228
« previous page | next page »
 titleyearauthor
160.
Notre prosperite est menacee.
Harvard-L'Expansion
1992 : SPRING, 64, p. 63-71
 1992 Drucker, P.
161.
Beefing up operations in service firms.
Sloan Management Review
1991 : FALL, VOL. 33:1, p. 15-26
 1991 Chase, R. B.
Hayes, R. H.
162.
Equivalent Alternate Solutions for the Tour Scheduling Problem
Decision Sciences
1991 : NOV/DEC, VOL. 22:5, p. 985-1007
 1991 Easton, F.F.
Rossin, D.F.
163.
How Long Should a Customer Wait for Service?
Decision Sciences
1991 : SPRING, VOL. 22:2, p. 421-434
 1991 Davis M.A.,
164.
Le secret des services.
Revue Francaise du Marketing
1991 : OCT-DEC, 134, p.25-33
 1991 Mispelblom, F.
165.
Tour Scheduling and Task Assignment of a Heterogeneous Work Force: A Heuristic Approach
Decision Sciences
1991 : SEP/OCT, VOL. 22:4, p. 719-738
 1991 Loucks, J.S.
Jacobs, F.R.
166.
A Comparative Evaluation of Labor Tour Scheduling Methods
Decision Sciences
1991 : SEP/OCT, VOL. 22:4, p. 683-699
 1991 Bechtold, S.E.
Brusco, M.J.
Showalter, M.J.
167.
Front-office fattore cruciale per i servizi.
Impresa
1991 : 4, p. 107-113
 1991 Coppola, B.
Di Stefano, F.
Franchina, G.
168.
Sufficient working subsets for the tour scheduling problem.
Management Science
1991 : NOV, VOL. 37:11, p. 1441-1452
 1991 Easton, F. F.
Rossin, D. F.
169.
Como gestionar los servicios como si fueran productos tangibles.
Harvard-Deusto Business Review
1991 : APR-JUN, 46, p. 89-97
 1991 Reichheld, F. F.
Sasser, W. E.
« previous page | next page »
SCIMA