search query: @indexterm SERVICE QUALITY / total: 221
references: 162-171 / 221
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title | year | author | ||
162. |
Journal of Quality Management
1998 : VOL. 3:1, p. 117-132 |
1998 | Hocutt, M. A. Stone, T. H. |
|
163. |
Harvard-Deusto Business Review
1998 : SEP-OCT, 86, p. 96-103 |
1998 | Martin Fuentes, M.T. Roman Gonzalez, M.V. |
|
164. |
Harvard-Deusto Marketing & Ventas
1998 : SEP-OCT, 28, p. 66-71 |
1998 | Alandete, L. |
|
165. |
Alta Direccion
1998 : JUL-AUG, 200, p. 37-43 |
1998 | Navarro Elola, L. Pastor Tejedor, A.C. |
|
166. |
Absatzwirtschaft
1998 : SEP, p. 90, 92, 94 |
1998 | Horstmann, R. |
|
167. |
Harvard-Deusto Business Review
1998 : JUL-AUG, 85, p. 72-84 |
1998 | Alandete, L. |
|
168. |
Mis Quarterly
1998 : MAR, VOL. 22:1, p. 61-80 |
1998 | Watson, R. Pitt, L. Kavan, B. |
|
169. |
Absatzwirtschaft
1998 : JUN, p. 64, 66-67 |
1998 | Reichert, G. |
|
170. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:6, p. 65-67 |
1998 | Klaiber, T. Popp, H. |
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171. |
Marketing & Menedzsment
1998 : FEB VOL. 32:1, p. 41-44 |
1998 | Veres, Z. |
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