search query: @indexterm SERVICE QUALITY / total: 221
references: 167-176 / 221
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title | year | author | ||
167. |
Harvard-Deusto Business Review
1998 : JUL-AUG, 85, p. 72-84 |
1998 | Alandete, L. |
|
168. |
Mis Quarterly
1998 : MAR, VOL. 22:1, p. 61-80 |
1998 | Watson, R. Pitt, L. Kavan, B. |
|
169. |
Absatzwirtschaft
1998 : JUN, p. 64, 66-67 |
1998 | Reichert, G. |
|
170. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:6, p. 65-67 |
1998 | Klaiber, T. Popp, H. |
|
171. |
Marketing & Menedzsment
1998 : FEB VOL. 32:1, p. 41-44 |
1998 | Veres, Z. |
|
172. |
Harvard-Deusto Marketing & Ventas
1998 : , MARCH-APRIL, 25, p. 33-37 |
1998 | Celma, F. |
|
173. |
Journal of Marketing Management
1997 : AUG, VOL. 13:6, p. 579-599 |
1997 | Newman, K. Pyne, T. |
|
174. |
Journal of Retailing
1997 : FALL, VOL. 73:3, p. 407-428 |
1997 | Kelley, S. Hoffman, D. |
|
175. |
Journal of Retailing
1997 : FALL, VOL. 73:3, p. 361-382 |
1997 | Fischer, E. Gainer, B. Bristor, J. |
|
176. |
Marketing: Zeitschrift für Forschung und Praxis
1997 : 19:4, p. 259-262 |
1997 | Tomek, G. Vavrova, V. |
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