search query: @indexterm call centres / total: 21
references: 17-21 / 21
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title | year | author | ||
17. |
Journal of Management Studies
2003 : NOV, VOL. 40:7, p. 1587-1619 |
2003 | Knights, D. McCabe, D. |
|
18. |
British Journal of Industrial Relations
2003 : JUN, VOL. 41:2, p. 215-239 |
2003 | Hyman, J. (et al.) |
|
19. |
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 239-258 |
2002 | Whalen, J. Whalen, M. Henderson, K. |
|
20. |
European Journal of Operational Research
2001 : JUN, VOL. 131:3, p. 459-475 |
2001 | Brusco, M.J. Jacobs, L.W. |
|
21. |
Management Science
2001 : FEB, VOL. 47:2, p. 324-336 |
2001 | Aksin, O. Z. Harker, P. T. |
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