search query: @indexterm Customer relations / total: 402
references: 174-183 / 402
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 titleyearauthor
174.
Customer retention, purchasing behavior and relationship substance in professional services
Industrial Marketing Management
2000 : JUL, VOL. 29:4, p. 363-372
 2000 Eriksson, K.
Vaghult, L.
175.
Customer relationship management (CRM) in financial services
European Management Journal
2000 : JUN, VOL. 18:3, p. 312-327
 2000 Peppard, J.
176.
E:commerce: Survival of the fittest
Accountancy
2000 : JUL, VOL. 126:1283, p.47-48
 2000 Meall L.,
177.
Does customer interaction enhance new product success?
Journal of Business Research
2000 : JUL, VOL. 49:1, p. 1-14
 2000 Gruner, K.E.
Homburg, C.
178.
Customer relationships and the small software firm: a framework for understanding challenges faced in marketing
Information & Management
2000 : APR, VOL. 37:3, p. 153-159
 2000 Alajoutsijärvi, K.
Mannermaa, K.
Tikkanen, H.
179.
Relationship quality and customer retention through strategic communication of customer skills
Journal of Marketing Management
2000 : JAN-APR, VOL. 16:1-3, p. 55-79
 2000 Hennig-Thurau, T.
180.
The MSI priorities: a critical view on researching firm performance, customer experience and marketing
Journal of Marketing Management
2000 : JAN-APR, VOL. 16:1-3, p. 11-27
 2000 Wensley, R.
181.
First-store loyalty and retention
Journal of Marketing Management
2000 : MAY, VOL. 16:4, p. 307-325
 2000 East, R.
Hammond, K.
Harris, P.
Lomax, W.
182.
Listen up! It might be your customers talking
Fast Company
2000 : MAY, 34, p. 304-316
 2000 Balu, R.
183.
A customer resource life cycle interpretation of the impact of the World Wide Web on competitiveness: expectations and achievements
International Journal of Electronic Commerce
1999 : VOL. 4:1, p. 103-120
 1999 Gonsalves, G.C.
Lederer, A.L.
Mahaney, R.C.
Newkirk, H.E.
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