search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 175-184 / 228
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title | year | author | ||
175. |
Advanced Management Journal
1990 : SUMMER, VOL. 55:3, p. 7-12 |
1990 | Austin, M. J. |
|
176. |
European Management Journal
1990 : DEC, VOL. 8:4, p. 464-473 |
1990 | Vandermerwe, S. |
|
177. |
Harvard-Deusto Business Review
1990 : OCT-DEC, 44, p. 97-106 |
1990 | Quinn, J. B. Doorley, T. L. Paquette, P. C. |
|
178. |
European Journal of Marketing
1990 : VOL. 24:12, p. 22-34 |
1990 | Boggis, F. |
|
179. |
Fortschrittliche Betriebsführung und Industrial Engineering
1990 : JUN, VOL. 39:3, p. 125-131 |
1990 | Frisch, W. |
|
180. |
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 29-38 |
1990 | Berry, L. L. Zeithaml, V. A. Parasuraman, A. |
|
181. |
Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 148-156 |
1990 | Hart, C. W. L. Heskett, J. L. Sasser, W. E. |
|
182. |
Revue Francaise de Gestion
1990 : MAR-APR-MAY, 78, p. 25-40 |
1990 | Mathe, H. |
|
183. |
Decision Sciences
1990 : WINTER, VOL. 21:1, p. 183-203 |
1990 | Smith, L. D. Nauss, R. M. Bird, D. A. |
|
184. |
Banque
1990 : MAR, 503, p. 240-242, 244-245, 250 |
1990 | Marion, A. |
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