search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 179-188 / 228
« previous page | next page »
 titleyearauthor
179.
Service-Management - absatzpolitische Vorteile durch gezielten "Dienst am Kunden".
Fortschrittliche Betriebsführung und Industrial Engineering
1990 : JUN, VOL. 39:3, p. 125-131
 1990 Frisch, W.
180.
Five imperatives for improving service quality
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 29-38
 1990 Berry, L. L.
Zeithaml, V. A.
Parasuraman, A.
181.
The profitable art of service recovery.
Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 148-156
 1990 Hart, C. W. L.
Heskett, J. L.
Sasser, W. E.
182.
Le service mix = The service mix - its role in corporate strategy
Revue Francaise de Gestion
1990 : MAR-APR-MAY, 78, p. 25-40
 1990 Mathe, H.
183.
Decision support for bus operations in a mass transit system.
Decision Sciences
1990 : WINTER, VOL. 21:1, p. 183-203
 1990 Smith, L. D.
Nauss, R. M.
Bird, D. A.
184.
La valorisation directe de l'actif immateriel
Banque
1990 : MAR, 503, p. 240-242, 244-245, 250
 1990 Marion, A.
185.
Beyond the mechanics of HRD. *KWIK-FIT HOLDINGS (!Human resource development)
Personnel Management
1990 : MAR, VOL. 22:3, p. 44-47
 1990 Webster, B.
186.
Coaching for distinctive service
Management Review
1989 : MAY, VOL. 78:5, p. 27-30
 1989 Bell, Ch.
Zemke, R.
187.
International customer service demands a total efforts.
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:5, p. 6-9
 1989 Demsey, W.
Lancioni, R. A.
188.
Making internal services market driven.
Business Horizons
1989 : NOV-DEC, VOL. 32:6, p. 83-89
 1989 Vandermerwe, S.
Gilbert, D.
« previous page | next page »
SCIMA