search query: @indexterm Customer relations / total: 402
references: 18-27 / 402
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18.
Improving marketing-operations cross-functional relationships
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 337-356
 2010 Piercy, N.
19.
Entrepreneurial marketing: Acknowledging the entrepreneur and customer-centric interrelationship
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 303-316
 2010 Morrish, S.C.
Miles, M.P.
Deacon, J.H.
20.
Double jeopardy in brand defection
European Journal of Marketing
2010 : VOL. 44:6, p. 860-873
 2010 Wright, M.
Riebe, E.
21.
Integrating customers in product innovation: Lessons from industrial development contractors and in-house contractors in rapidly changing customer markets
Creativity and innovation management
2010 : JUN, VOL. 19:2, p. 89-106
 2010 Sandmeier, P.
Morrison, P.D.
Gassmann, O.
22.
Value creation through relationship closeness
Journal of Strategic Marketing
2010 : FEB, VOL. 18:1, p. 3-17
 2010 Srivastava, V.
Singh, T.
23.
The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Journal of Travel & Tourism Marketing
2010 : JAN/FEB, VOL. 27:1, p. 96-112
 2010 Kim, J-H.
Chen, J.S.
24.
Customer experiences, interactions, relationships and corporate reputation: a conceptual approach
Journal of General Management
2009 : AUTUMN, VOL. 35:1 p. 5-17
 2009 Terblanche, N. S.
25.
Reward redemption behaviour in retail loyalty schemes
British Journal of Management
2009 : JUN, VOL. 20:2, p. 204-218
 2009 Smith, A.
Sparks, L.
26.
Default lines
Business Strategy Review
2009 : FALL, VOL. 20:3, p. 24-29
 2009 Goldstein, D.
27.
Microenterprises and multiple bank relationships: The case of professionals
Small business economics
2009 : FEB, VOL. 32:2, p. 207-229
 2009 Neuberger, D.
Räthke, S.
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