search query: @indexterm Service management / total: 228
references: 18-27 / 228
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18.
Measuring service quality: a review and critique of research using SERVQUAL
International Journal of Market Research
2004 : VOL. 46:4, p. 479-497
 2004 Morrison Coulthard, L.J.
19.
Maintenance. Special report
Airline Business
2004 : OCT, VOL. 20:10, p. 45-65
 2004
20.
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
Tourism Management
2004 : AUG, VOL. 25:4, p. 471-481
 2004 Tsaur, S.-H.
Lin, Y.-C.
21.
A threshold inventory rationing policy for service-differentiated demand classes
Management Science
2003 : JUN, VOL. 49:6, p. 683-703
 2003 Deshpande, V.
Cohen, M.A.
Donohue, K.
22.
The criteria for successful services brands
European Journal of Marketing
2003 : VOL. 37:7-8, p. 1095-1118
 2003 Chernatony, L. de
Segal-Horn, S.
23.
The Role of Soft Factors in Implementing a Service- Oriented Strategy in Industrial Marketing Companies
Journal of Business-to-Business Marketing
2003 : VOL. 10:2, p. 23-48
 2003 Hamburg, C.
Fassnacht, M.
Guenther, C.
24.
Indirekte Kundenbeziehungen im Dienstleistungsbereich - dargestellt am Beispiel von Patienteneltern-Krankenhausbeiziehungen
Unternehmung
2003 : VOL. 57:1, p. 63-84
 2003 Helmig, B.
25.
Die Bedeutung des Dienstleistungsdesign für den Markterfolg in von Dienstleistungsunternehmen
Unternehmung
2003 : VOL. 57:1, p. 45-61
 2003 Reimer, A.
26.
Selecting hierarchical facilities in a service-operations environment
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 613-628
 2003 Jayaraman, V.
Gupta, R.
Pirkul, H.
27.
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 464-483
 2003 Aksin, O. Z.
Harker, P. T.
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