search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 184-193 / 228
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184.
La valorisation directe de l'actif immateriel
Banque
1990 : MAR, 503, p. 240-242, 244-245, 250
 1990 Marion, A.
185.
Beyond the mechanics of HRD. *KWIK-FIT HOLDINGS (!Human resource development)
Personnel Management
1990 : MAR, VOL. 22:3, p. 44-47
 1990 Webster, B.
186.
Coaching for distinctive service
Management Review
1989 : MAY, VOL. 78:5, p. 27-30
 1989 Bell, Ch.
Zemke, R.
187.
International customer service demands a total efforts.
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:5, p. 6-9
 1989 Demsey, W.
Lancioni, R. A.
188.
Making internal services market driven.
Business Horizons
1989 : NOV-DEC, VOL. 32:6, p. 83-89
 1989 Vandermerwe, S.
Gilbert, D.
189.
Investigation of large scale multi-echelon service systems.
Omega
1989 : VOL. 17:5, p. 457-469
 1989 Richardson, A. W.
Mehrez, A.
190.
Listening to clients.
Business Quarterly
1989 : SPRING, VOL. 53:4, p. 70-73
 1989 Maister, D.H.
191.
The resurrection of a rust-belt service organization.
Organizational Dynamics
1989 : SUMMER, VOL. 18:1, p. 33-49
 1989 Pati, G. C.
Salitore, R. A.
192.
Innovation and research and development process analysis in service activities.
Gestion 2000
1989 : VOL. 5:4, p. 109-123
 1989 Belleflamme, C.
193.
Competitive confrontation in consumer services.
Planning Review
1989 : JAN/FEB, VOL. 17:1, p. 4-9, 46
 1989 Allen, M. G.
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