search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 187-196 / 228
« previous page | next page »
 titleyearauthor
187.
International customer service demands a total efforts.
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:5, p. 6-9
 1989 Demsey, W.
Lancioni, R. A.
188.
Making internal services market driven.
Business Horizons
1989 : NOV-DEC, VOL. 32:6, p. 83-89
 1989 Vandermerwe, S.
Gilbert, D.
189.
Investigation of large scale multi-echelon service systems.
Omega
1989 : VOL. 17:5, p. 457-469
 1989 Richardson, A. W.
Mehrez, A.
190.
Listening to clients.
Business Quarterly
1989 : SPRING, VOL. 53:4, p. 70-73
 1989 Maister, D.H.
191.
The resurrection of a rust-belt service organization.
Organizational Dynamics
1989 : SUMMER, VOL. 18:1, p. 33-49
 1989 Pati, G. C.
Salitore, R. A.
192.
Innovation and research and development process analysis in service activities.
Gestion 2000
1989 : VOL. 5:4, p. 109-123
 1989 Belleflamme, C.
193.
Competitive confrontation in consumer services.
Planning Review
1989 : JAN/FEB, VOL. 17:1, p. 4-9, 46
 1989 Allen, M. G.
194.
Service companies: focus or falter.
Harvard Business Review
1989 : JUL-AUG, VOL. 67:4, p. 77-85
 1989 Davidow, W. H.
Uttal, B.
195.
Managing an in-house R&D service department.
R. and D. Management
1989 : JAN, VOL. 19:1, p. 27-45
 1989 Grainge, N. J.
Pearson, A. W.
196.
The case of the not-so-supermarket.
Harvard Business Review
1989 : MAR-APR, VOL. 67:2, p. 14-19, 22, 24, 26, 28
 1989 McCormick, J.
« previous page | next page »
SCIMA