search query: @indexterm call centres / total: 21
references: 19-21 / 21
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19.
Improvisational choreography in teleservice work
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 239-258
 2002 Whalen, J.
Whalen, M.
Henderson, K.
20.
Starting-time decisions in labor tour scheduling: an experimental analysis and case study
European Journal of Operational Research
2001 : JUN, VOL. 131:3, p. 459-475
 2001 Brusco, M.J.
Jacobs, L.W.
21.
Modeling a phone center: analysis of a multichannel, multiresource processor shared loss system
Management Science
2001 : FEB, VOL. 47:2, p. 324-336
 2001 Aksin, O. Z.
Harker, P. T.
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