search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 194-203 / 228
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title | year | author | ||
194. |
Harvard Business Review
1989 : JUL-AUG, VOL. 67:4, p. 77-85 |
1989 | Davidow, W. H. Uttal, B. |
|
195. |
R. and D. Management
1989 : JAN, VOL. 19:1, p. 27-45 |
1989 | Grainge, N. J. Pearson, A. W. |
|
196. |
Harvard Business Review
1989 : MAR-APR, VOL. 67:2, p. 14-19, 22, 24, 26, 28 |
1989 | McCormick, J. |
|
197. |
Personnel Journal
1988 : SEP, VOL. 67:9, p.77-83 |
1988 | Bell, Ch. R. Zemke, R. |
|
198. |
European Management Journal
1988 : WINTER, VOL. 6:4, p. 314-324 |
1988 | Vandermerwe, S. Rada, J. |
|
199. |
Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 277-284 |
1988 | Coppett, J. I. |
|
200. |
Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 273-276 |
1988 | Powers, T. L. |
|
201. |
Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 35-43 |
1988 | Berry, L. L. Parasuraman, A. Zeithaml, V. A. |
|
202. |
Long Range Planning
1988 : APR, VOL. 21:2, p. 15-22 |
1988 | Potts, G. W. |
|
203. |
Harvard-L'Expansion
1987 : /88 WINTER, 47, p. 6-13 |
1987 | Shostack, G. L. |
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