search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 195-204 / 228
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195.
Managing an in-house R&D service department.
R. and D. Management
1989 : JAN, VOL. 19:1, p. 27-45
 1989 Grainge, N. J.
Pearson, A. W.
196.
The case of the not-so-supermarket.
Harvard Business Review
1989 : MAR-APR, VOL. 67:2, p. 14-19, 22, 24, 26, 28
 1989 McCormick, J.
197.
Do service procedures tie employees hands?
Personnel Journal
1988 : SEP, VOL. 67:9, p.77-83
 1988 Bell, Ch. R.
Zemke, R.
198.
Servitization of business: adding value by adding services.
European Management Journal
1988 : WINTER, VOL. 6:4, p. 314-324
 1988 Vandermerwe, S.
Rada, J.
199.
Auditing your customer service activities.
Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 277-284
 1988 Coppett, J. I.
200.
Identify and fulfill customer service expectations.
Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 273-276
 1988 Powers, T. L.
201.
The service-quality puzzle.
Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 35-43
 1988 Berry, L. L.
Parasuraman, A.
Zeithaml, V. A.
202.
Raising productivity in customer services.
Long Range Planning
1988 : APR, VOL. 21:2, p. 15-22
 1988 Potts, G. W.
203.
Services : sachez innover!
Harvard-L'Expansion
1987 : /88 WINTER, 47, p. 6-13
 1987 Shostack, G. L.
204.
Competitive advantage through information technology.
Journal of General Management
1987 : SUMMER, VOL. 12:4, p. 36-45
 1987 Wightman, D. W. L.
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